A fintech company, Paga, has said since it started operation 12 years ago, it has not experienced the downtime its customers experienced on yesterday.
It however said its team of engineers has rectified the situation.
Its CEO, Tayo Oviosu, in a note to customers yesterday said as a demonstration of the high esteem the company holds the customer the company will offer them free transactions today, Friday.
Oviosu, in a note, said: “I am reaching out to you today regarding a recent challenge we faced.
“Yesterday, Paga experienced an unexpected service downtime, impacting your ability to access our platform. In our nearly 12 years of commercial operations, we have yet to experience a situation such as this one. On behalf of our team – I am sorry. I sincerely apologise for the inconvenience the downtime caused you or your business and customers.
“Our technical team has worked diligently to determine the root cause, and I am pleased to inform you that the issue has been fully resolved and will not reoccur. We understand Paga Services’ critical role in your daily lives and business.
“Your trust is paramount to us, and we are committed to continuously improving our services. We understand our responsibility as your chosen financial partner, and incidents like these drive our determination to serve you better.
“As a token of our apology, we will offer you free transactions tomorrow, Friday, January 5, 2024. “The rebate (excluding VAT) will reflect on your account at the end of the month.”
The CEO urged customers to feel free to contact him or the customer support team should they have any lingering concerns or if there’s anything specific they’d like to discuss, adding that their feedback is usually valued immensely.
“Thank you for your patience and understanding during this time. We remain dedicated to making life possible by providing a reliable and seamless experience within the Paga ecosystem,” Oviosu said.
